Terms and Conditions

01Agreement

These terms are between Shwastik Tech Solutions Pvt Ltd (“we”) and the organisation whose personnel register an account (“you”). By creating an account or calling the API you accept them.

02The service

We provide a hosted integration layer between your software and the Ayushman Bharat Digital Mission. We are not the ABDM gateway, the National Health Authority, or a healthcare provider, and we do not practise medicine.

03Sandbox and production

Sandbox access is free and provided as-is for development. It connects to the NHA sandbox and must not be used with real patient data.

Production access requires that you complete NHA milestone certification and a Web Application Security Assessment by a CERT-In empanelled auditor. We can support that process; we cannot complete it for you, and we do not warrant that you will pass it.

04Your responsibilities

• Obtain patient consent as ABDM requires, and use records only for the granted purpose
• Keep API credentials secret; you are responsible for calls made with them
• Keep your facility registrations and contact details accurate
• Comply with the DPDP Act 2023, the ABDM Health Data Management Policy and applicable medical records law
• Not use the service to send data you have no lawful basis to send

05Acceptable use

You must not:

• Attempt to access another organisation’s data
• Probe, scan or load-test the platform without written permission — ask, and we will arrange a window
• Use the service to enumerate ABHA numbers or harvest patient identifiers
• Resell access without a written agreement

06Availability

We aim for high availability but do not guarantee uninterrupted service on free or sandbox plans. ABDM gateway outages are outside our control; when the national gateway is down, calls that depend on it will fail. Planned maintenance is announced in advance where practical.

07Fees

Plan limits, quotas and pricing are as shown in your account. We will give at least 30 days’ notice before a price change affecting you. Exceeding a plan quota results in throttling, not silent billing.

08Data ownership

Patient data you send remains yours. We process it on your instructions and claim no rights over it. On termination you may export it, and we will delete it subject to the audit-record retention that ABDM compliance requires.

09Suspension

We may suspend an account for non-payment, for breach of these terms, or where continued operation would endanger patient data or the platform. Where circumstances allow, we will give notice and an opportunity to remedy.

10Liability

To the extent permitted by law, our aggregate liability is limited to the fees you paid in the twelve months before the claim. We are not liable for indirect or consequential loss. Nothing here limits liability for fraud, wilful misconduct, or anything that cannot lawfully be limited.

Clinical decisions are yours. The service moves records; it does not interpret them. It is not a medical device and must not be relied on as one.

11Termination

You may close your account at any time. We may terminate on 30 days’ notice, or immediately for material breach.

12Governing law

These terms are governed by the laws of India, and the courts of India have exclusive jurisdiction.

13Contact

Shwastik Tech Solutions Pvt Ltd, India — abdm@swastik.ai.